Riverman1 Posted April 28, 2019 Report Share Posted April 28, 2019 Well my new mercury optimax with only 4 hours on it left me stranded today on Douglas. The lower unit when out or I slung a prop. Quote Link to comment Share on other sites More sharing options...
rusty50576 Posted April 28, 2019 Report Share Posted April 28, 2019 Ouch! Hope you get her straightened out Quote Link to comment Share on other sites More sharing options...
brwnbass Posted April 28, 2019 Report Share Posted April 28, 2019 (edited) That sucks. Hope you get it fixed quick. I saw a youtube video about a quality control issue with mercs on tracker boats not too long ago. They had a casting defect that caused a major oil leak. They wouldn't allow the dealers to pull parts from other engines to fix it either, had a 4 month wait on new parts, because they were behind on production. Factory customer service sucks from them. Several people commented that they had the same problem. Edited April 28, 2019 by brwnbass Quote Link to comment Share on other sites More sharing options...
Riverman1 Posted April 28, 2019 Author Report Share Posted April 28, 2019 13 minutes ago, brwnbass said: That sucks. Hope you get it fixed quick. I saw a youtube video about a quality control issue with mercs on tracker boats not too long ago. They had a casting defect that caused a major oil leak. They wouldn't allow the dealers to pull parts from other engines to fix it either, had a 4 month wait on new parts, because they were behind on production. Factory customer service sucks from them. Several people commented that they had the same problem. The boat and motor is less than a month old. If I couldn't use it for four months and making the payment on it I'll probably be in jail. Quote Link to comment Share on other sites More sharing options...
SteveHTN Posted May 2, 2019 Report Share Posted May 2, 2019 That freaking sucks. Hope she’s fixed quick Quote Link to comment Share on other sites More sharing options...
bronzebackhuntr Posted May 2, 2019 Report Share Posted May 2, 2019 Any updates as to what it is? Quote Link to comment Share on other sites More sharing options...
SteveHTN Posted May 2, 2019 Report Share Posted May 2, 2019 On 4/28/2019 at 11:09 AM, brwnbass said: That sucks. Hope you get it fixed quick. I saw a youtube video about a quality control issue with mercs on tracker boats not too long ago. They had a casting defect that caused a major oil leak. They wouldn't allow the dealers to pull parts from other engines to fix it either, had a 4 month wait on new parts, because they were behind on production. Factory customer service sucks from them. Several people commented that they had the same problem. There’s a guy on YouTube that had months of dealing with em, over a casting issue. I can’t remember which motor he had. Quote Link to comment Share on other sites More sharing options...
Riverman1 Posted May 4, 2019 Author Report Share Posted May 4, 2019 Update! Somehow the plug on the lower unit vibrated out, so all the gear oil came out and locked up the lower unit. Hoping to have it back next weekend. Quote Link to comment Share on other sites More sharing options...
SteveHTN Posted May 4, 2019 Report Share Posted May 4, 2019 Good grief, that sucks. I’m assuming that’s covered under warranty, or by the dealership? Quote Link to comment Share on other sites More sharing options...
Riverman1 Posted May 4, 2019 Author Report Share Posted May 4, 2019 3 hours ago, SteveHTN said: Good grief, that sucks. I’m assuming that’s covered under warranty, or by the dealership? Yes it's covered under warranty Quote Link to comment Share on other sites More sharing options...
31Airborne Posted May 5, 2019 Report Share Posted May 5, 2019 painful as this has been there's a bit of good news - a plug backing out is way easier to manage than a casting problem. human error, not mechanical. gotta love those warranties. glad you're back in business. Quote Link to comment Share on other sites More sharing options...
SteveHTN Posted May 5, 2019 Report Share Posted May 5, 2019 21 hours ago, Riverman1 said: Yes it's covered under warranty Awesome Quote Link to comment Share on other sites More sharing options...
brwnbass Posted May 5, 2019 Report Share Posted May 5, 2019 8 hours ago, 31Airborne said: painful as this has been there's a bit of good news - a plug backing out is way easier to manage than a casting problem. human error, not mechanical. gotta love those warranties. glad you're back in business. The casting defect was on the top end of the engine, caused a pretty bad oil leak. I was just commenting on their poor quality control. Mercury actually wanted the dealers to silicon the hole up & send them back out as repaired. Quote Link to comment Share on other sites More sharing options...
31Airborne Posted May 6, 2019 Report Share Posted May 6, 2019 Copy - thanks. Not a good move by Merc. Too many pros and high profile anglers out there running their products. I don't think a quality issue like this will bode w/ them. Quote Link to comment Share on other sites More sharing options...
SteveHTN Posted May 8, 2019 Report Share Posted May 8, 2019 I can’t remember where I’d read that, but seems it was on some of the low to mid horse motors (coulda swore someone with a Tracker Heritage, with the 40, was the one complaining online about it) Quote Link to comment Share on other sites More sharing options...
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